For the purpose of this statement DIX Systems will be known as “THE OWNER”.

Terms of Use

We may change these Terms any time. By using the Site after a change, you agree to follow and be bound by the Terms as changed.

PLEASE NOTE:  Dix Systems provides a wide variety of waterproofing products for installation across North America.  This represents a broad system of regulation and building codes and consumers are responsible for ensuring any products they purchase meet the building codes or other legislation within their particular jurisdictions.

We provide products and options for our customers to customize their work and are available to answer any questions you may have prior to making a purchase with us.  Give us a call and let’s get started!

Site Contents
You should assume everything you see, hear, or otherwise receive from or on the Site (the Contents) is copyright, trademark, trade dress or other intellectual property owned and/or licensed by THE OWNER. The Contents include images, illustrations, designs, icons, photographs, trademarks, logos, text, software, sounds, music, the Site as a whole and any other materials at the Site.

You may use or download the Contents solely for your personal, noncommercial purposes, provided you keep all copyright and other proprietary notices with them. No other type of use is permitted. Downloading or copying Content does not transfer any right, title or interest in any Content to you. The downloading or export of software or technical data from this Site to any jurisdiction in violation of Canadian export laws is strictly prohibited.

User Comments and Submissions
We welcome your comments regarding our Site, our products and our services. However, any idea, suggestion, or other information you transmit to the Site is, and will be treated as, non-confidential and non-proprietary. Please review our Privacy Policy Statement for more information.

You promise that no information or material you transmit to THE OWNER, will violate anyone else’s right, including copyright, trademark, privacy or other rights. You may not transmit any information that is or contains threatening, libelous, defamatory, scandalous, inflammatory, pornographic, profane or otherwise unlawful, abusive or obscene material. You shall be solely responsible for the content of any Comments you make. THE OWNER is not responsible or liable for the content of information that others post at or transmit to the Site, for any error, defamation, libel, slander, omission, falsehood, obscenity, pornography or profanity contained in any such information, or for the conduct of any Site user.


Service Information
Service displayed on the Site can be delivered in Canada and the United States. Prices are valid and effective only in Canadian and American currency.

Links to Other Sites
If you have any concerns regarding any outside site linked to or from the site, please direct them to the owner or operator of the site. THE OWNER is not responsible for any outside sites, services or other materials linked to or from the Site, and disclaims all liability for any injury you may experience by using such materials.

Your use of the Site is at your own risk. THE OWNER PROVIDES THIS SITE, ALL CONTENTS, AND ALL SERVICES OFFERED THROUGH OR FROM THE SITE AS IS WITHOUT EXPRESS OR IMPLIED WARRANTY, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT. Some jurisdictions may not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you. THE OWNER also does not warrant that your use of the Site, the operation or function of the Site, or any services offered through or from the Site, will be uninterrupted or error free, that defects will be corrected, or that this Site or its server are free of viruses or other harmful elements.

THE OWNER does not make any representations regarding the currency, accuracy or reliability of information on this Site.


If you are dissatisfied with the Site, any of its Contents, or any of these Terms, we would like to hear from you. You may contact us at However, your sole and exclusive legal remedy is to stop using the Site.

You agree to defend, indemnify and hold THE OWNER harmless from and against any claims, damages, costs and expenses, including attorney’s fees, arising from or related to your use of the Site or your violation of any of these Terms and Conditions.

Unless otherwise specified, THE OWNER displays this Site and the Contents solely to market and promote THE OWNER services in Canada and United States. THE OWNER controls and operates this Site from its offices in Edmonton, Alberta Canada.

These Terms shall be construed according to Canadian Law, without regard to conflicts of laws. Any dispute arising under or relating to these Terms, the Contents, the use of the Site, or products or services purchased using this Site, shall be resolved exclusively by the provincial courts of Alberta, Canada. Your use of the Site constitutes your consent to the jurisdiction and venue of said courts with respect to any such dispute.

These Terms are the entire agreement between you and THE OWNER relating to the Site or its Contents. Any other agreements between you and THE OWNER are superseded and have no force or effect.


If THE OWNER believes you have failed to comply with these Terms, or for any other or no reason, THE OWNER, may deny you access to the Site immediately without notice. The restrictions, including restrictions with respect to the Content, disclaimers and liability limitations in these Terms shall continue to apply. Upon denial of access, you must promptly destroy all Content downloaded or obtained from this Site, as well as all copies of Content.


Here at Dix Systems, we strive to provide only the best products on the market. If a product does not meet your needs, please contact us to authorize the return of the merchandise. You may contact us by emailing our Sales Department at or by calling our toll-free number, 1-888-450-0112. Please have your invoice number ready when requesting a return. Our return policies are as follows:

Defective or damaged merchandise may be returned for a full refund or new product will be shipped out ASAP.  This offer is good within 10 days of receipt.


If you are dissatisfied with your purchase, we offer a return policy within 14 days of the original ship date (when the package left our facility).

  •  The merchandise must be in original packaging and show no sign of use for a refund to be authorized.

Dix Systems Inc. is not responsible for the shipping costs, including original shipping charges, and return charges including any customs/brokerage fees. A 30% restocking fee will be applied upon credit, once the package has been received and deemed acceptable for resale. If Dix Systems Inc. is charged any of these return costs, the cost will be charged to your credit card on file, as it is outlined above that the customer is responsible for any and all return costs. You will be sent an email with the documents outlining the charges.

  • The customer must contact Dix Systems Inc. (1-888-450-0112/ with the name of the original purchaser, the order number and receive authorization for the return by receiving a return authorization number
  • Packages that are returned without authorization will be refused at time of delivery to Dix Systems Inc. and returned to the customer at the expense of the customer.


We can not accept any returns or exchanges on Custom OneLiners or any custom order pan, any custom thershold or bench slab, ACO Linear drains, ACO Quartz Plus Linear Drains, ACO 6" square drains, TileWare and all Warmly Yours heat mats). If your order is a custom or special order, this will be indicated on your invoice. No returns or exchanges on thresholds.

If you have any questions regarding our shipping or return policy, please feel free to email us at or call us toll-free at 1-888-450-0112.


THE OWNER accepts American and Canadian currency. Please ensure that you verify before completing your transaction.

Top of Page